Last week a fire ravaged a warehouse used by Nintendo UK’s customer repair partner, affecting a number of UK customers who sent devices in to be repaired. The fire occurred in Repair Tech’s warehouse and is a company that Nintendo UK used in order to fulfill many customer repairs. According to a Nintendo representative, the warehouse was only used for UK based product repairs and did not contain any stock that would be lost in the fire.
Nintendo UK only used the warehouse for UK based product repairs and storing of associated repairs equipment, it did not contain stock that would at any point be sent to a retailer for sale to the public. We are pleased to confirm that no one was hurt.
Nintendo has confirmed that customers who had hardware or software in for repair that was affected by the fire will be offered free replacements, as well as free eShop credit in order to make up for the inconvenience. It’s always nice to see Nintendo being classy when something outside of its control affects customers.
The cause of the fire remains unknown.
